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The Harlequin Promise

Not only do we offer a full, no quibble, money-back guarantee on any start-up purchased, but if at any time you decide to stop playing, we will refund the balance of any credit remaining in your account.


In order for your turns to be processsed and sent out promptly, it is important that you keep your account in credit at all times. We can accept payment by the a variety of methods, all of which are detailed on this page. Click on any of the options below to find out more about paying that way:



Secure Online Credit Card Payment

This method allows you to make a one-off credit card payment to add credit to your account.

Please find your game, enter your name, click on an amount, then click the button below. You will then pass into our secure credit card pages, in association with Worldpay plc. You may make payments in Pounds Sterling, US Dollars, Australian Dollars, Euros and Deutsche Marks.

These funds will be credited to your account on the next working day.

Note that there is an administration charge of 5% for players resident in the UK (for example, 50 will buy you 47.50 of turn credit).

Worldpay - Secure credit card facility

Many players have worries about the safety of credit card transactions that are made online. We use a system developed by Worldpay, the second largest internet payment-system provider, in conjunction with Natwest bank. Here are two excerpts from the Worldpay questions and answers page of their website www.worldpay.com.

"How secure is WorldPay?

"WorldPay uses state of the art security tools and techniques, both proprietary and unique, to ensure that you and your shopper are protected against what is nowadays a virtually non-existent risk. Our systems also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week. Our systems have evolved over many years and throughout our history we have continuously sought and gained bank approval for our systems.

"If the shopper keys in their card details at home or in the office, surely they are not encrypted until after they arrive at the WorldPay system?

"Using industry standard SSL, Thawte and WorldPay unique encryption systems, this is not actually the case. When the shopper fills in the payment form and clicks the submit button, their details are not sent straight away. What actually happens is that a secure link is set up between the shopper's browser and WorldPay and an encryption code is requested and received, which then wraps the order and transaction details before leaving the shoppers premises."

Solo

Maestro

JCB

Delta

Visa

Mastercard

American Express


Make Payment

Card-holder's Name:


Account Number (optional: leave blank if not known), and Player Name if different from card-holder's name:


Currency:

Amount: UK resident?





Regular Automatic Credit Card Payments

If you choose to pay in this manner, we will automatically charge a credit card of your choice a fixed amount specified by you whenever your account balance reaches zero.

In order to set up these regular payments, you will need to let us have the following details:
  • name
  • game you play in
  • game account number
  • credit card number
  • credit expiry date
  • name as it appears on the credit card
  • full address as held by the credit card company
  • type of credit card (Visa, Mastercard, Solo, Switch, JCB and Delta only)
  • amount to charge when account balance reaches zero
You can contact us with these details in whichever manner you prefer - by telephone, fax, email or by post. For our contact details, Click Here.

Note that there is an administration charge of 5% for players resident in the UK (for example, 50 will buy you 47.50 of turn credit).



Direct Payment

In order to pay money directly into our account, you will need to make arrangements with your own bank. These arrangements differ between banks, so please contact your bank to find out how to do this.

You will also need our bank information. Please contact us for this.

In addition, when you make a direct payment you also need to email us with the following information:
  • your bank sort code
  • the name and number of your bank account
  • your name
  • your account number
  • the amount you have paid




Cheque Payment

Cheques should be made payable to Harlequin Games, and should be sent to the following address:

Halequin Games
Office B
340 North Road
Cardiff
CF14 3BP
United Kingdom
(cheques to be made out in GBP)

Remember to mention your game, name and account number when sending payment!



Cash, Postal and Money Order Payments

These are all sent at your own risk, and, if you are able, we advise you to pay by a more secure method. However, cash, postal and money orders can be sent to the following address:

Halequin Games
Office B
340 North Road
Cardiff
CF14 3BP
United Kingdom
(GBP only)

Remember to mention your game, name and account number when sending payment!



Paypal Payments

In order to pay us by this method, you will need an account with Paypal, which can be set up free at www.paypal.com. When you have set up a Paypal account, you can then pay into our Paypal account by following the instructions on their website.

To do this, you will need to enter our email address, which is pbm@harlequingames.com.

You will be given the option of sending a message with the payment - please remember to give your account number and the game you are paying for!

Note that there is an administration charge of 5% for players resident in the UK (for example, 50 will buy you 47.50 of turn credit).


Copyright 1994 - 2013 Harlequin Games